Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chuys ("Company," "we," "us," or "our"), the operator of the website located at chuys-meal.click (the "Website"). By accessing, browsing, or using our Website — including placing orders, creating an account, or engaging with any feature of the platform — you expressly accept and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies referenced herein.

This Agreement is entered into as of the date you first access or use the Website. If you are using the Website on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" shall refer to that entity.

You must be at least eighteen (18) years of age to use this Website. By using our services, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to deny access to any person who fails to satisfy this requirement.

2. Description of Services

Chuys operates as a food-related business providing customers with access to menu information, online ordering, delivery coordination, pickup scheduling, and related food service features through its website at chuys-meal.click. Our services may include, but are not limited to:

• Online ordering of food and beverages for delivery or pickup
• Browsing of menus, pricing, and product descriptions
• Account creation and management for returning customers
• Processing of payments for orders placed through the Website
• Customer support and communication regarding orders and inquiries
• Promotional offers, loyalty programs, and marketing communications (where applicable)
• Any other food or hospitality-related services that may be introduced over time

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All menu items, pricing, availability, and promotional offers are subject to change without prior notice. Images displayed on the Website are for illustrative purposes only and may not exactly represent the final product delivered or prepared. Actual food items may vary based on ingredient availability, preparation methods, and regional differences.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access
• Use the Website solely for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations
• Comply with all instructions, guidelines, and policies published on the Website
• Promptly update your account information when changes occur
• Accept responsibility for all activities that occur under your account
• Ensure that any information you provide in connection with an order is truthful and not misleading

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities while using our Website or services:

• Using the Website for any unlawful, fraudulent, or deceptive purpose
• Submitting false, misleading, or inaccurate information in any form, including order forms, contact fields, or account registration
• Attempting to gain unauthorized access to any portion of the Website, server, network, or system connected to our services
• Reverse-engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Website
• Using automated tools, bots, scrapers, or crawlers to access or extract data from the Website without our written consent
• Interfering with or disrupting the integrity, performance, or security of the Website or its related infrastructure
• Transmitting any virus, malware, ransomware, or any other harmful or malicious code through the Website
• Impersonating any person or entity, including Chuys employees, representatives, or other users
• Engaging in any conduct that restricts or inhibits another user's ability to use the Website
• Collecting or harvesting personally identifiable information of other users without their consent
• Posting or transmitting any content that is defamatory, obscene, offensive, or infringes upon the rights of others
• Using our services to facilitate any commercial activity not expressly authorized by us
• Attempting to place fraudulent orders or use invalid, stolen, or unauthorized payment methods
• Violating any applicable local, state, federal, or international laws or regulations

We reserve the right to investigate any suspected violations of these Terms and to take appropriate legal or administrative action, including suspension or termination of your account, reporting to law enforcement authorities, or seeking injunctive or other legal relief.

4. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content"), is the exclusive property of Chuys or its licensors and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other proprietary rights.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with ordering food or obtaining information about our services. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content without our prior written consent
• Modify, create derivative works from, or adapt any Content
• Use any Content for commercial purposes or on behalf of any third party
• Remove or alter any copyright, trademark, or other proprietary notices
• Frame or mirror any portion of the Website on any other server or internet-based device

Any trademarks, service marks, logos, and trade names displayed on the Website are the registered or unregistered trademarks of Chuys or their respective owners. Nothing in these Terms shall be construed as granting any license or right to use any trademark without the express written permission of the trademark owner.

If you believe that any Content on the Website infringes your copyright, please contact us at [email protected] with a detailed description of the alleged infringement, consistent with the requirements of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive a confirmation notification via the Website or email.

Prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. Applicable taxes, delivery fees, and service charges will be calculated and displayed at checkout before you finalize your order. You are responsible for all charges associated with your order, including applicable sales tax as required by United States federal and state tax laws.

5.2 Payment Processing

We accept payment through the methods indicated at checkout. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information is accurate and complete
• You will pay all charges incurred in connection with your order

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card or debit card information on our servers. Your use of payment services is also subject to the terms and conditions of the applicable payment processor.

5.3 Refunds and Cancellations

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you wish to cancel or modify an order, please contact us immediately at [email protected]. Refunds, if applicable, will be issued at our sole discretion and in accordance with our refund policy, which may be updated from time to time. Refunds, where approved, will be processed to the original payment method within a commercially reasonable timeframe.

We are not responsible for order delays, errors, or issues caused by inaccurate delivery information provided by the customer, circumstances beyond our reasonable control, or third-party delivery service providers.

6. Food Safety, Allergens, and Dietary Information

While we strive to provide accurate descriptions of our menu items, including information about common allergens and dietary attributes, we cannot guarantee that our food is free from allergens or that descriptions are complete and error-free. Our food items are prepared in environments where allergens such as nuts, dairy, gluten, eggs, shellfish, and soy may be present.

It is your sole responsibility to review allergen and nutritional information and to consult with a qualified healthcare professional if you have specific dietary restrictions, allergies, or medical conditions. By ordering from our Website, you acknowledge and accept the risks associated with food consumption, including potential allergen exposure. We expressly disclaim any liability for adverse reactions resulting from allergen exposure, dietary sensitivities, or reliance on food descriptions provided on our Website.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Chuys. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or affiliation with such third parties. We have no control over the content, privacy practices, or terms of any third-party website and accept no responsibility for any third-party content, products, or services.

Your interactions with third-party websites are governed by their respective terms of service and privacy policies. We strongly encourage you to read the terms and privacy policies of any third-party website you visit. We shall not be liable for any damages or losses incurred as a result of your use of or reliance on any third-party website or service.

8. Disclaimer of Warranties

9. Limitation of Liability

10. Indemnification

You agree to defend, indemnify, and hold harmless Chuys and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the Website or services in any manner not authorized by these Terms
• Your violation of any applicable federal, state, or local law or regulation
• Your infringement of any intellectual property or other rights of any person or entity
• Any dispute between you and a third party arising from your use of our services
• Any content, data, or information you submit, post, or transmit through the Website
• Your negligence or willful misconduct

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully with us in asserting any available defenses and to notify us promptly upon becoming aware of any claim or proceeding subject to this indemnification obligation.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Chuys is registered and operates, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

To the extent that any dispute is not resolved through arbitration as described in Section 12, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located within the applicable jurisdiction of the business's state of operation. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Consumer protection rights available under applicable United States federal and state law, including the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce, shall remain unaffected by this governing law clause. Where applicable, California users may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), and we respect those rights as set forth in our Privacy Policy.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us in writing at [email protected] with a detailed description of your complaint and the relief you are seeking. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. If the dispute is not resolved informally within that period, either party may proceed with formal dispute resolution as described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for claims that qualify for small claims court and except as otherwise expressly provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Website or services, or any products or services offered by Chuys that cannot be resolved informally shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

12.3 Class Action Waiver

YOU AND CHUYS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, both you and Chuys waive any right to a jury trial and agree that the claim shall proceed solely on an individual basis.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration, including to protect intellectual property rights or confidential information.

13. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you continue to access or use the Website or our services. We reserve the right, in our sole and absolute discretion, to suspend or terminate your access to the Website and services at any time, with or without cause and with or without notice, including but not limited to situations where:

• You breach any provision of these Terms
• We are required to do so by law or regulation
• We determine that your conduct poses a risk to us, other users, or third parties
• We discontinue or substantially modify the Website or services
• There is a reasonable suspicion of fraudulent, abusive, or illegal activity associated with your account

Upon termination, your right to access and use the Website shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may discontinue your use of the Website at any time. If you have a registered account, you may request deletion of your account by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes even after account deletion.

14. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also, at our option, provide additional notice of material changes through email notification (if you have provided your email address) or by posting a prominent notice on the Website.

Your continued access to or use of the Website following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and, if applicable, close your account.

It is your responsibility to review these Terms periodically to stay informed of any updates. We encourage you to check this page regularly, particularly before placing any order or engaging with our services.

15. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Website and our services is governed by our Privacy Policy, which is incorporated into and made a part of these Terms by reference. By using our Website, you also agree to our Privacy Policy. We encourage you to review our Privacy Policy carefully to understand our practices regarding your personal information.

We comply with applicable United States privacy laws, including, to the extent applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the data protection standards established under applicable Federal Trade Commission (FTC) regulations and guidelines.

16. Accessibility

We are committed to making our Website accessible to all users, including those with disabilities, in accordance with applicable requirements under the Americans with Disabilities Act (ADA) and other relevant accessibility standards. If you experience any difficulty accessing our Website or using our services due to a disability or impairment, please contact us at [email protected] so that we may assist you and work to improve our accessibility features.

17. Electronic Communications

By using our Website or creating an account, you consent to receiving electronic communications from us, including but not limited to order confirmations, receipts, customer service messages, and, where you have opted in, promotional and marketing communications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in any such email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you may still receive transactional communications related to your orders and account.

18. Force Majeure

Chuys shall not be held liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic conditions, war, terrorism, civil unrest, governmental actions or restrictions, labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, or any other event of force majeure.

In the event of a force majeure occurrence, we will make commercially reasonable efforts to notify affected customers and to resume services as promptly as reasonably practicable. Our obligations under these Terms shall be suspended during the period of the force majeure event to the extent our performance is prevented or delayed.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any single provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree to replace any invalid or unenforceable provision with a valid, enforceable provision that most closely matches the intent and economic effect of the original provision.

20. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Chuys with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void. We may freely assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or by operation of law, without notice to you or your consent.

22. No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of you and Chuys, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

23. Headings

The section headings used in these Terms are for convenience of reference only and shall not affect the interpretation or construction of any provision of these Terms. The terms "include," "includes," and "including" shall be deemed to be followed by the words "without limitation."

24. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to contact us for any reason related to your use of the Website or our services, please reach out to us using the following contact details:

We will make reasonable efforts to respond to all legitimate inquiries within a commercially reasonable timeframe. For urgent matters related to an active order, please contact us as soon as possible via email.

These Terms of Service were last updated on May 22, 2026. © 2026 Chuys. All rights reserved.